I received a warning or a lock - why?
I received a lock number - why?
I can’t remember my password - what do I do?
What are the Rules of MovieStarPlanet?
Can I change my username?
How do I change my password?
How do I create a safe password?
How do I keep my account safe?
What to do if someone stole my account?
Rules & Safety
The Games We Make
Terms & Conditions
What are the Rules for Photo Sharing?
What do I need to know about Safety?
See all 12 articles
How do I connect my email, or my parent’s email, to my user?
How do I delete my user?
How do I create a user?
Why are items missing from my user?
Why can’t I log in?
What is My Profile?
How do I become Best Friends or Boyfriend/Girlfriend with another movie star?
How to recycle items?
How to trade items?
What are Gifts?
What is Biography?
See all 15 articles
Summer Contest 2017
What is Rare Week?
How do I send a Message to a movie star?
What are Chat rooms?
What is the Forum?
Who is Zac Sky?
See all 11 articles
What are Animations?
How do I get new Clothing?
How do I invite a friend to shop with me?
How do I get new Music?
What are Backgrounds?
What are Items?
See all 17 articles
What is the Weekly Competition?
What is Design Studio?
What are Clubs?
How do I create Looks?
How do I make ArtBooks?
How do I make Movies?
See all 7 articles
How do I give VIP to other movie stars?
How to get free VIP?
How do I upgrade my existing VIP Membership?
What are Recurring Payments?
What types of VIP Memberships can I buy?
How do I become VIP?
Do you already have a Pet?
Can I change my Pet?
Can I grow my pet instantly?
What are Arcade Games?
Diamonds and StarCoins
Why can I buy more StarCoins but not VIP?
What are daily spins?
What are daily StarCoins and Diamonds?
Can I get a Gift Certificate for MovieStarPlanet?
Why is my VIP missing?
I tried to buy VIP, and I am being asked to try again in 24 hours. Why?
Why did my SMS payment fail?
I can’t buy a VIP membership by sending a SMS with the text “PAY”
Technical Problem / Bugs
I have problems with the MovieStarPlanet app - what can I do?
Why can’t I access the game? Do I have a technical problem?
Are you having issues with Flash Player?
Is it safe to use online payment on MovieStarPlanet?
News & Updates
Blog Post 7. April 2017
Blog Post 30th March 2017