MovieStarPlanet

📢 News & Updates

• Cross game login screens!

💡 FAQ

• Get the MovieStarPlanet App
• How to Download MovieStarPlanet
• I received a lock number - why?
• I received a warning or a lock - why?
• MovieStarPlanet Support
• Why you can't change your Username

⚙️ My User

• How do I create a user?
• How do I delete my user?
• Why are items missing from my user?
• Why can’t I log in?

🔑 Password

• How do I change my password?
• How do I create a safe password?
• How do I keep my account safe?

🩹 Account recovery

• I can’t remember my password - what do I do?
• What to do if someone stole my account?

🏆 VIP Subscriptions

• Apple (iTunes) How to cancel and/or manage your MovieStarPlanet VIP Subscription
• Changes to VIP memberships.
• Google Play: How to cancel and/or manage your MovieStarPlanet VIP Subscription
• How do I cancel my subscription?
• How do I give VIP to other MovieStars?
• How to get free VIP?
See all 11 articles

💎 Diamonds and StarCoins

• What are daily spins?
• What do I get when I buy a TopUp?
• What is Top-Ups?

🎬 MovieTown

• How do I create Looks?
• How do I make ArtBooks?
• How do I make Movies?
• What are Clubs?
• What is Design Studio?
• What is Photo Sharing?
See all 7 articles

🌼 My Profile

• How do I become Best Friends or Boyfriend/Girlfriend with another movie star?
• How do I get Friends on MovieStarPlanet?
• How do I remove a user from my friends?
• How to claim Awards?
• How to recycle items?
• How to trade items?
See all 15 articles

🐱 Pets

• Do you already have a Pet?
• Can I grow my pet instantly?
• Pet Hotel

🛒 Shopping

• How do I earn StarCoins?
• How do I get Diamonds?
• How do I get new Clothing?
• How do I get new Music?
• How do I invite a friend to shop with me?
• Save Your Makeovers
See all 18 articles

👾 Technical Problem / Bugs

• I have problems with the MovieStarPlanet app - what can I do?

🔐 Payment Security

• Is it safe to use online payment on MovieStarPlanet?
• Recurring payment conditions

💳 Payment Issues

• I can’t buy a VIP membership by sending a SMS with the text “PAY”
• I tried to buy VIP, and I am being asked to try again in 24 hours. Why?
• What happens to my subscription if I delete my account?
• Why did my SMS payment fail?
• Why is my VIP missing?

🎁 Gift Certificates

• Can I get a Gift Certificate for MovieStarPlanet?
• How do I redeem a Gift Certificate?

🏦 Community

• How do I send a Message to a movie star?
• New Level-Up Gifts
• The Games We Make
• What are Chat rooms?
• What is Rare Week?
• What is the Forum?
See all 10 articles

🚨 Rules & Safety

• Better Language Moderation System
• Can I sell my account?
• How do I block and unblock users?
• How do I connect my parent’s email, to my user?
• How do I get Parental Permission?
• How do I report a user?
See all 15 articles

🤝🏼 For Parents

• Digital Family
• How do I use the Parental Controls?
• Safeguarding Children