MovieStarPlanet

FAQ

• ★ I received a warning or a lock - why?
• ★ I received a lock number - why?
• ★ I can’t remember my password - what do I do?
• ★ What are the Rules of MovieStarPlanet?
• ★ Can I change my username?

Password

• How do I change my password?
• How do I create a safe password?
• How do I keep my account safe?
• What to do if someone stole my account?

Rules & Safety

• Safeguarding Children
• The Games We Make
• Digital Family
• Terms & Conditions
• What are the Rules for Photo Sharing?
• What do I need to know about Safety?
See all 12 articles

My User

• How do I connect my email, or my parent’s email, to my user?
• How do I delete my user?
• How do I create a user?
• Why are items missing from my user?
• Why can’t I log in?

Profile

• What is My Profile?
• How do I become Best Friends or Boyfriend/Girlfriend with another movie star?
• How to recycle items?
• How to trade items?
• What are Gifts?
• What is Biography?
See all 15 articles

Community

• Summer Contest 2017
• What is Rare Week?
• How do I send a Message to a movie star?
• What are Chat rooms?
• What is the Forum?
• Who is Zac Sky?
See all 11 articles

Shopping

• What are Animations?
• How do I get new Clothing?
• How do I invite a friend to shop with me?
• How do I get new Music?
• What are Backgrounds?
• What are Items?
See all 17 articles

MovieTown

• What is the Weekly Competition?
• What is Design Studio?
• What are Clubs?
• How do I create Looks?
• How do I make ArtBooks?
• How do I make Movies?
See all 7 articles

VIP Membership

• How do I give VIP to other movie stars?
• How to get free VIP?
• How do I upgrade my existing VIP Membership?
• What are Recurring Payments?
• What types of VIP Memberships can I buy?
• How do I become VIP?

Pets

• Do you already have a Pet?
• Can I change my Pet?
• Can I grow my pet instantly?
• Pet Hotel

Games

• What are Arcade Games?

Diamonds and StarCoins

• Why can I buy more StarCoins but not VIP?
• What are daily spins?
• What are daily StarCoins and Diamonds?

Gift Certificates

• Can I get a Gift Certificate for MovieStarPlanet?

Payment Issues

• Why is my VIP missing?
• I tried to buy VIP, and I am being asked to try again in 24 hours. Why?
• Why did my SMS payment fail?
• I can’t buy a VIP membership by sending a SMS with the text “PAY”

Technical Problem / Bugs

• System requirements
• I have problems with the MovieStarPlanet app - what can I do?
• Why can’t I access the game? Do I have a technical problem?
• Are you having issues with Flash Player?

Payment Security

• Is it safe to use online payment on MovieStarPlanet?

Help Center

• MovieStarPlanet Support

News & Updates

• Blog Post 7. April 2017
• Blog Post 30th March 2017
• February 2017
• January 2017