I can’t remember my password - what do I do?
What to do if someone stole my account?
How do I change my password?
How do I create a safe password?
How do I keep my account safe?
Rules & Safety
What are the Rules of MovieStarPlanet?
The Games We Make
Terms & Conditions
What are the Rules for Photo Sharing?
See all 13 articles
I received a warning or a lock - why?
I received a lock number - why?
Why can’t I log in?
Can I change my username?
How do I connect my email, or my parent’s email, to my user?
How do I delete my user?
See all 8 articles
What is My Profile?
How do I become Best Friends or Boyfriend/Girlfriend with another movie star?
How to recycle items?
How to trade items?
What are Gifts?
What is Biography?
See all 15 articles
Do you already have a Pet?
Can I change my Pet?
Can I grow my pet instantly?
What are Arcade Games?
What's in the Shops?
What is the Fame Booster?
What are Animations?
How do I get new Clothing?
How do I invite a friend to shop with me?
How do I get new Music?
See all 17 articles
How do I create Looks?
How do I make Movies?
What is the Weekly Competition?
What is Design Studio?
What are Clubs?
How do I make ArtBooks?
See all 7 articles
Who is Zac Sky?
Who is Pixi Star?
How do I send a Message to a movie star?
What are Chat rooms?
What is the Forum?
What is the Highscores?
See all 10 articles
I have problems with the MovieStarPlanet app - what can I do?
Why can’t I access the game? Do I have a technical problem?
Are you having issues with Flash Player?
Diamonds and StarCoins
Why can I buy more StarCoins but not VIP?
What are daily spins?
What are daily StarCoins and Diamonds?
Is it safe to use online payment on MovieStarPlanet?
How to get free VIP?
How do I upgrade my existing VIP Membership?
What types of VIP Memberships can I buy?
How do I give VIP to other movie stars?
What are Recurring Payments?
How do I become VIP?
Can I get a Gift Certificate for MovieStarPlanet?
Why is my VIP missing?
I tried to buy VIP, and I am being asked to try again in 24 hours. Why?
Why did my SMS payment fail?
I can’t buy a VIP membership by sending a SMS with the text “PAY”