If you receive this message, your purchase was unsuccessful. Please note that you will not be charged for the purchase.
Your card may have been blocked for security reasons due to too many purchase attempts in a short period.
You may want to contact us on Support to get more information. Please remember to include the following:
- The name of the movie star for which you were trying to make a purchase
- The transaction number of the most recent unsuccessful purchase attempt
In the meantime, please do not attempt to make further purchases with your card. This will only extend the lock period for the card.
If you need further assistance you can contact us here.