MovieStarPlanet

💡 FAQ

• - Why you can't change your Username
• - How do I find my receipt(s)?
• - I received a lock number - why?
• - MovieStarPlanet Support
• -How to Download MovieStarPlanet

⚙️ My User

• - How do I delete my user?
• - Why are items missing from my user?
• - Why can’t I log in?
• -How do I create a user?

🔑 Password

• - How do I change my password?
• - How do I create a safe password?
• - How do I keep my account safe?

🩹 Account recovery

• - I can’t remember my password - what do I do?
• - What to do if someone stole my account?

✉ My e-mail

• - How do I add an email in MovieStarPlanet?

🏆 VIP

• - How do I give VIP to other MovieStars?
• - What do I get when I buy VIP in MovieStarPlanet?
• - How do I get a refund?
• - Judge and Jury
• - What is VIP?
• -How to get free VIP?

💎 Diamonds and StarCoins

• - What are daily spins?
• - What is Top-Ups?
• -What do I get when I buy a TopUp?

🎬 MovieTown

• - How do I create Looks?
• - How do I make ArtBooks?
• - How do I make Movies?
• - What are Clubs?
• - What is Design Studio?
• - What is Photo Sharing?
See all 7 articles

🌼 My Profile

• - How to trade items?
• - How do I remove a user from my friends?
• - How to claim Awards?
• - How to recycle items?
• - How to write a Diamond Status?
• - How to write a status update?
See all 15 articles

🐱 Pets

• - How do I hatch my Pet?
• - Can I grow my pet instantly?
• - Pet Hotel

🛒 Shopping

• - Save Your Makeovers
• - What are Animations?
• - What is the Fame Wheel?
• - How do I earn StarCoins?
• - How do I get new Clothing?
• - What are Backgrounds?
See all 18 articles

👾 Technical Problem / Bugs

• - I have problems with the MovieStarPlanet app - what can I do?

🔐 Payment Security

• - Is it safe to use online payment on MovieStarPlanet?

💳 Payment Issues

• - I tried to buy VIP, and I am being asked to try again in 24 hours. Why?
• - 🔹 Why is my product missing?

🎁 Gift Certificates

• - Can I get a Gift Certificate for MovieStarPlanet?
• - How do I redeem a Gift Certificate?

🏦 Community

• - What are Chat rooms?
• - What is Rare Week?
• - How do I send a Message to a movie star?
• - New Level-Up Gifts
• - The Games We Make
• - Voting in Competitions
See all 11 articles

🚨 Rules & Safety

• - How do I block and unblock users?
• - What is GDPR & COPPA?
• - Can I sell my account?
• - Can I sell my items/account for real money?
• - How do I connect my parent’s email, to my user?
• - How do I get Parental Permission?
See all 15 articles

🤝🏼 For Parents

• - Digital Family
• - How do I use the Parental Controls?
• - Safeguarding Children