What to do if someone stole my account?

We understand that your account is precious to you, and we want to make sure that no one takes it from you.

If you know who has taken over your account, be sure to report this user, so our moderators can review their account and make sure they don't do it again!

If you don’t know how to report a user, you can learn about it here.

To avoid this happening again, please remember:

  • Your password should remain a secret; only you and your parents/legal guardian should know it
  • The password you choose should be complicated enough so no one else can guess it (click here to learn about how to create a safe password)
  • You may lose your account by accepting a “free” account from another user. A give-away account may be a trap!
  • Some users may ask you to change your email address. But you must always keep your email address secret, and if you do need to change it, please do so with the help of a parent/legal guardian or an older sibling.

We encourage you to read this article to learn how to keep your account safe so you never lose it again!


If you need further assistance you can contact us here.

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