Ban appeals are evaluated on an individual basis and solely at the discretion of MovieStarPlanet staff.
If you wish to appeal a permanent ban you must contact us via e-mail.
Please include the following:
- A receipt from your most recent VIP/TopUp purchase - this allows us to confirm you are the rightful owner of the account.
- A confirmation that you have read and will follow the rules.
- Any additional information about your lock you believe to be relevant for the appeal.
Once we've received the information, a staff member will get back to you with an update.
We can never guarantee the account will be reopened.
If your appeal is granted:
The account will be reopened and you can log in again once you receive the confirmation email a member of our staff.
If your appeal is rejected:
The account will remain locked/inactive, and repeat emails containing appeals for the same ban may not be reviewed.