If you are seeing this message when you're trying to log in, it means your account has been suspended due to unauthorized purchases, or due to a refund being issued on the account.
Please be advised that in accordance with our Terms & Conditions, users who receive a refund will be permanently suspended. Exceptions are made at our discretion.
We cannot guarantee that any accounts that have been suspended on these grounds will be reactivated.
However, if you are unable to access your account due to a "Lock number: 42" message, please contact Support.