Apple & Google Payment Error: Product not available to you

If you are seeing the “Product Not Available to You” error message, this means that the country where the product was purchased and the country of the MovieStarPlanet account do not match.

If you believe that you have made the purchase in the correct country, yet still keep on seeing the error message, please contact our Support team directly.


Please include the following information:

  • The name of the MovieStar you made the original purchase for
  • Whether you made the purchase through Apple or Google
  • The transaction number you received at the end of your purchase
  • The purchase receipt

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