I want to report a bug/glitch

If you've encountered an issue with the game and would like to share it with us, please send us an email and include the relevant information.

You can use the template below for inspiration - the more information you give us, the better.

  • What is the issue?
  • Which feature/s are impacted by the issue (for example, Movies, ArtBooks, chatrooms)...
  • When did the issue happen the first time? (If you’re not certain of the date, you can write “last week” / “last month” / etc).
  • Who does it impact? Does it happen only on one of your accounts, or all of them? Do you know if other players are having the same problem?
  • Where does it happen (PC or App)?  If you encounter the bug on the MovieStarPlanet / BlockStarPlanet App, please let us know below if you use iOS or Android, and which kind of phone / tablet you play on.
  • Please attach screenshots, or even a video showing the issue.

You can send us an email by clicking here




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