Why can’t I access the game? Do I have a technical problem?

The suggestions below may be helpful if you have problems accessing MovieStarPlanet:

  • First make sure your Flash version and your browser are up to date. You can check that by using this link 
  • You should also make sure you are using a computer that can run MovieStarPlanet smoothly. Please use this link for help with that
  • It may also be helpful to uninstall and reinstall Flash as well as the browser you usually use. Please ask for permission from the owner of the computer or your parents before you making changes to the computer’s settings

If you continue to experience problems with the game, please contact us - the more detailed a description you can give, the better. If possible, please include screenshots or a video of the issue.

If you need further assistance you can contact us here.

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