I received a lock number - why?

Did you get a message saying that your access to the game has been blocked?

If so, our moderators may have found inappropriate activities on the IP address and decided to block it.

Users playing from your IP may have broken one or several rules.

Please remember to always play by the rules. You can read the rules here.

Please contact Support if you are sure this is an error.

Please remember to send along:

  • Your username and other accounts you recently logged in from
  • Lock number (the number you see when you try to log in)
  • A brief description of why you believe this lock is a mistake

If you need further assistance you can contact us here.

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