× Info! You may experience some issues on all our games in the coming weeks due to necessary fixes and updates. Read more about it (here)!
 

Why are items missing from my user?

Are you missing some items on your account? We know that items are very important to you and that they are a way to express your creativity and interact in with your friends. But don't worry: they very rarely just disappear on their own. They are probably still hiding somewhere on your account, waiting to be discovered.

There are a few places you can start looking for them:

  • Your Room: Click on “Edit my Room” to see your items
  • Wardrobe: Are you sure the item(s) you are looking for is not hiding somewhere there on one of many pages?
  • Pet Hotel: Is your animal gone? Make sure it’s not just sleeping at the Pet Hotel.

Please remember that items disappear only when they have been:

  • Removed from the Shop to make room for new cool items
  • Given away as a gift to another user
  • Recycled

If you believe your item disappeared from your account for another reason than those mentioned above, please read this article.

 


Follow
Was this article helpful?