Ever wondered what happens on your account while you are offline? If so, you should check the Rewards.
You access Rewards by clicking the blue chest on the world map:
Here you can see you how many Hugs you have received lately, and how many “Likes” other players have given your Looks. This is also where you claim your XP. Just click on the green “Claim” button:
If you don’t yet see anything in Rewards, please wait for other users to give you Hugs or like your Looks.